IT Service Management (ITSM)
- IT operating model design
- IT process implementation and improvement
- ServiceNow implementation
Our consultants have many years of experience in crafting solutions from a blend of best practice frameworks, standards and tools. These include ITIL®, ISO/IEC 20000, COBIT®, PRINCE2®, PRINCE2 Agile™, Kepner-Tregoe and ServiceNow.
Our consultants also hold all relevant industry accreditations relevant to their assignments.
Enterprise Service Management (ESM)
Everything that is applied to IT Services can be applied to the rest of your business. All work follows a process, even if that process is highly manual and not documented. Think about the possibilities – automation and workflow for HR, Finance, Facilities, Legal, …